It’s a rare business that isn’t reliant on telecommunications to stay in touch with its existing customers and provide a contact route for new ones.
VoIP phone systems offer a number of advantages in terms of call costs and flexibility. And with the PSTN switch off looming https://www.theregister.co.uk/2018/04/19/bt_pushes_ahead_with_plans_to_switch_off_traditional_telephone_network/, many are looking to make the switch early. But what should you think about when choosing a service provider?
1 Quality of service
If your phone service is unrelatable, or the quality of calls is poor, then not only will it be frustrating for your staff, you are likely to lose business. Look for a provider that monitors call quality and ensures problems are addressed quickly.
If phone calls are important to your business, then you need a service provider that is able to address problems fast. If you run a 24/7 business you also need to be sure you can contact someone out of normal office hours.
3 Contract terms
If you are signing up to an AZ termination provider like https://www.idtexpress.com/blog/category/voice-termination/ you need to check how long the contract is and whether there are any penalty clauses should you need to terminate it early. Don’t risk getting tied into a long contract that could deny you flexibility.
One of the big advantages of VoIP systems is flexibility, but this only works in your favour if you are able to take full advantage of it. Most providers will give you an online interface so that you can manage calling features like DDI and voice mail, as well as giving you access to call logs. Being able to do all of this through a self-service console reduces the time you need to spend talking to support and waiting for a response.
5 Company matters
When choosing a VoIP provider it’s important to ensure that they have a track record in the industry. It’s easy to start up a VoIP business and consequently, there are many small and inexperienced operators out there. Look for a company that has been in business for a long time and is a member of industry bodies.
6 Touching base
Finally, find out where the business is based and where their servers and other infrastructure are located. Ask where the support team is based too.